WELIT INDUSTRIES • LIFETIME WARRANTY
WARRANTY CLAIM.
SOMETHING NOT WORKING RIGHT? LET'S GET TO THE BOTTOM OF IT. GIVE US THE INFORMATION WE NEED TO REVIEW YOUR CLAIM AND HELP GET YOU BACK OUT THERE.
TRY TO TROUBLESHOOT FIRST.
Before submitting a warranty claim, check the common issues below. A quick troubleshooting step may get your lighting back up and running without needing to send anything back.
WRONG COLOR?
Unplug the splitter from the controller and connect the light directly. If it works, reconnect the kit one connection at a time to locate the issue.
BLUETOOTH?
Restart your phone while pulling the inline fuse to the controller. Make sure you are connecting through the BLEDIM app or LEDSHOW app rather than your phone's Bluetooth settings.
NOT ACTIVATING?
Check the inline fuse on the Bluetooth controller. Unplug the splitter and connect the light directly to help rule out a bad splitter.
REMOTE NOT WORKING?
Check the batteries. Pull the fuse, hold the green power button, then place the fuse back in while continuing to hold for another five seconds.
BEFORE YOU SUBMIT.
ORIGINAL PURCHASER.
The Limited Lifetime Warranty applies to eligible WeLit Industries products purchased by the original purchaser.
HAVE YOUR ORDER INFO.
Have your order number and purchase information available so we can properly review the claim.
SHOW US THE PROBLEM.
- Tell us exactly what the product is doing.
- Explain what troubleshooting you have already completed.
- Provide clear pictures of the product and installation.
- Include pictures showing the issue whenever possible.
FILE YOUR CLAIM.
Complete the warranty claim form below and provide as much information as possible. Clear pictures of the product, installation and issue can help us diagnose the problem faster.
YOUR CLAIM FORM IS BELOW
Complete the WeLit Warranty Claim form below. Your form includes the information and photo-upload fields you created in Shopify Forms.
KNOW THE WARRANTY.
WHAT'S COVERED.
- Manufacturer defects.
- Eligible WeLit Industries products.
- Original purchaser.
- Replacement products when covered by the warranty.
- Comparable replacement of equal value if the exact product is unavailable.
- Lifetime support for the original purchaser.
- Replacement products are shipped to the original ship-to address provided at purchase.
WHAT'S NOT.
- Intentional Damage to a product.
- Improper installation, assembly or maintenance.
- Normal wear and tear that does not affect function.
- Wire splicing without the correct extensions or splitters.
- Controllers not mounted in a well-ventilated, dry area.
- Remotes, mounting hardware, flags, springs, wiring and accessories.
- Labor costs or external components required for reinstallation or repairs.
ADDITIONAL TERMS.
WARRANTY REVIEW.
WeLit Industries reserves the right to decline warranty claims or sales at its discretion. We may require troubleshooting steps to confirm the issue, and in some cases the product may need to be returned to us for inspection before a replacement is issued.
ORIGINAL PURCHASER.
The warranty is non-transferable. The warranty applies only to WeLit Industries brand products and does not provide refunds or credit.
BUILT FOR LIFE.
Every product also comes with Lifetime Support for the original purchaser. We'll be here to help as long as you own it.
BUILT FOR
THE ADVENTURE.
WE BUILD PRODUCTS THAT ARE MEANT TO LAST. IF SOMETHING GOES WRONG, WE'RE HERE TO HELP YOU GET BACK OUT THERE.
TROUBLESHOOT FIRST →